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Returns & Exchange Policy

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Returns & Exchange Policy

 We at SpyGear4U strive to offer our customers the best products at the best possible prices.

100% Unconditional Risk-Free 7 DAY Money-Back Guarantee!

We now PROVIDE A 7 DAY MONEY BACK GUARANTEE on all products with the exception of the products listed below.

We want you to feel confident purchasing our products!

All returns, refunds, or exchanges must be approved by SpyGear4U before any products are returned.  We have been forced to implement this policy because of the attraction of our products to unscrupulous people who return products after they have profitably gained from the short-term use of the products.   We test all of our products before shipping.  Your satisfaction is our number one concern. 

If you have any question regarding our products, please contact info@spygear4u.com or call
(904) 997-0000 or 1-8-SPYGEAR-4U
before placing an order.

All products are special ordered by the person ordering and are NOT subject to cancellations.  Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer.  All returns must be authorized by SpyGear4U before product(s) is returned. SpyGear4U will replace, refund, or credit your account for returned product(s) at SpyGear4U's discretion.

*Special exceptions may be made on a case by case basis determined by SpyGear4U.  In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a three (7) day period from date of receipt of product(s). 

NO refunds will be given for products returned without explicit permission from SpyGear4U.

Any return must be authorized by a representative of SpyGear4U and under no circumstances will returns be accepted otherwise.   Authorization and shipping instructions must be obtained from SpyGear4U.  No returns will be authorized after seven (7) business days of receipt of product(s) by the customer.

THE FOLLOWING ITEMS CANNOT BE RETURNED OR REFUNDED:

  1. Used merchandise
  2. VCR’s, including micro VCR’s
  3. Software
  4. Drug or Infidelity Test Kits
  5. Books and E-Books
  6. DVD Movies
  7. GPS Tracking Systems
  8. GPS Magnet Mount Cases
  9. GPS Activation and Subscription Fees
  10. Digital video recorders
  11. Special orders
  12. Custom built items
  13. Items that have been modified by the customer
  14. Night Vision Optics

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

On INTERNATIONAL SHIPMENTS, any CUSTOMS & DUTY FEES are the responsibility of the purchaser not SPYGEAR4U.

For any exchange or refund, we need the original receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories.

Charges for installation and delivery services are nonrefundable after the services have been performed.

Missing accessories: The value of missing items will be deducted from the credit amount of a return. For even exchanges, we will exchange what the customer returns (e.g., box for box, manual for manual, etc.)

Promotional packages: Returns for promotional package items will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.

For any Product received that is not the Product ordered, we will exchange the item at no additional cost upon verification. Proof of purchase (e.g. order confirmation, packing slip or record of purchase in our system) is required for all returns.

Any returns mailed to us without a pre-approved RA may be refused without notice, automatically returned and a handling fee assessed. An RA is valid for 5 days.

You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product, you will be responsible for any loss or damage. Upon our acceptance of the merchandise in like new condition in conformity with this policy, the purchase price will be credited to your credit card or a mail refund check will be issued for a purchase made with a gift card as the sole payment method. Allow 14 days (not including delivery time for mail refunds) from when we accept your returned Product for the processing of your credit. Additional charges may be assessed for Products returned with any missing items such as manuals and/or accessories. For Product that we verify to be defective, we will reimburse you for your original shipping expense on the Product that you return or exchange.



Additional articles in this section...
  1. I requested a RA number but have not had any response as yet.
  2. I returned an item for a refund but have not yet received my money back.
  3. The product has not been used, but I did open the box am I entitled to a full refund?
  4. Why must I return the item before you will send me a new one?